Refund Policy

At Western Digital Solution, we strive to provide top-quality services, including website development, mobile application development, and custom software solutions. However, we understand that sometimes things may not go as planned. This Refund Policy outlines the terms under which refunds may be granted for the services we provide.

1. Eligibility for Refunds

Refunds are only available for specific services and under certain conditions. Refunds will not be granted for work already completed and approved by the client, except in the following cases:

• Incomplete Projects: If we are unable to complete a project due to our own fault or inability, you are entitled to a full or partial refund, depending on the amount of work completed.
• Non-Satisfactory Deliverables: If you are not satisfied with the initial deliverables and communicate this within 7 days of receiving the work, we will either revise the deliverable or offer a partial refund based on the work completed.

2. Refund Process

To request a refund, you must follow these steps:

1. Submit a Request: Contact us via email at [Your Email] within 7 days of project delivery to request a refund. Include details such as the project name, the specific issue, and any relevant communication.
2. Assessment: Our team will assess the request based on the deliverables and the terms of the initial agreement.
3. Decision: We will notify you via email within 10 business days of the outcome. If your refund is approved, we will initiate the refund to your original payment method.

3. Conditions for Non-Refundable Services

Refunds are not provided under the following conditions:

• Change of Mind: If the client changes their mind after the project has started, no refund will be issued.
• Delayed Communication: If the client fails to provide required information, materials, or approvals needed to progress or complete the project, this will not be grounds for a refund.
• Scope Creep: Requests for additional features or services beyond the initial project scope will not qualify for a refund.
• Custom Software Development: Custom-built software solutions are non-refundable once the project has passed the development phase and has been approved by the client.

4. Revision and Satisfaction Guarantee

We aim for customer satisfaction with every project. If you are not happy with the work, we offer a revision process:

• Free Revisions: Minor revisions that align with the initial project scope can be requested at no additional cost within 14 days of delivery.
• Additional Revisions: Major changes or revisions outside of the original scope may incur additional fees. These will not qualify for refunds.

5. Third-Party Products and Services

We do not offer refunds for any third-party products or services used in your project (e.g., domain registration, hosting, third-party software licenses). The terms of those services will be governed by the respective third-party providers.

6. Payment Disputes

If there is a dispute over payment or billing errors, please contact us immediately at [Your Contact Information] to resolve the issue. We are committed to addressing any concerns you may have about our services.

7. Timeframe for Refunds

If a refund is approved, the payment will be processed within 10 business days. Depending on your payment method or bank, the refund may take additional time to reflect in your account.

8. Changes to this Refund Policy

Western Digital Solution reserves the right to amend this Refund Policy at any time. Any changes will be posted on this page with the updated “Last Updated” date. Your continued use of our services after any changes will constitute your acceptance of the revised Refund Policy.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

• Email: contact@westerndigitalsolution.com
• Address: Ajman Rashidiya-2, Ajman, UAE
• Phone: +971 54 559 5508