Overview

This Refund Policy governs all purchases made through [Your Market Press Name] (“Platform,” “we,” “our,” or “us”). By completing a purchase on the Platform, buyers acknowledge and agree to the terms outlined below. We are committed to fairness, transparency, and compliance with applicable local and international laws.

Prohibited Products – Zero Tolerance

Illegal drugs, controlled substances, and all illegal products or services are strictly prohibited on the Platform.

Any listing or transaction involving prohibited items will be removed immediately. The associated seller account may be suspended or permanently terminated. No refunds will be issued for transactions that violate the law or Platform rules.

Eligibility for Refund Requests

To be eligible for a refund, all of the following conditions must be met:

  • A refund request must be submitted within three (3) calendar days of the purchase date
  • The request must include a valid reason and required supporting evidence
  • The product or service must not fall under the Non-Refundable Categories listed below
  • The transaction must comply with Platform policies and all applicable laws

Refund requests submitted after the 3-day window will not be considered.

Refund Processing Time

  • Approved refunds may take up to thirty (30) days to complete
  • Processing includes investigation, seller response, and payment provider handling
  • Refunds will be issued using the original payment method where possible
  • Processing times may vary depending on the payment provider and claim complexity

Non-Refundable Products & Services

Except where required by law, refunds will not be issued for the following categories:

A. Digital & Downloadable Products

  • Digital files, templates, plugins, software, media, or downloads
  • E-books, PDFs, guides, reports, or research documents
  • Any digital product that has been accessed or downloaded

Reason: Digital goods cannot be returned once delivered.

B. Completed Freelance Services

  • Services fully delivered according to the agreed scope
  • Custom work approved by the buyer prior to completion
  • Services delayed due to buyer’s failure to respond or provide required input

Reason: Time, labor, and expertise have already been provided.

C. Custom or Personalized Work

  • Custom designs, logos, branding, or tailored content
  • Personalized writing, editing, or consulting services
  • Any work created specifically for an individual buyer

Reason: Custom work cannot be reused or resold.

D. Partial or Milestone-Based Deliveries

  • Work completed under agreed milestones
  • Projects with partial delivery already made
  • Orders canceled after work has begun

Reason: Compensation is due for completed work.

E. Promotional, Discounted, or Special Offer Items

  • Products or services marked as “final sale”
  • Discounted or promotional purchases
  • Limited-time offers

Reason: Pricing reflects a no-refund condition.

F. Violations of Platform Rules

  • Transactions involving fraud or deceptive activity
  • False, misleading, or abusive refund claims
  • Attempts to bypass Platform systems or policies

Reason: Refunds are not granted for policy violations.

G. Illegal or Prohibited Content

  • Products or services involving illegal activities
  • Controlled substances, illegal drugs, or banned materials
  • Content violating local, national, or international law

Reason: Such transactions are unlawful and unenforceable.

How to Submit a Refund Request

To request a refund, buyers must:

  • Submit a request through the official support channel
  • Provide complete order details and a clear explanation
  • Include supporting evidence where applicable

Incomplete, inaccurate, or misleading claims may be denied.

Final Decision

All refund decisions made by [Your Market Press Name] are final after review. We reserve the right to deny any request that does not meet this Refund Policy.